Thank you for using prestigiousaesthetics.co.uk (the “site”). These terms and conditions govern your use of the site and the purchase of goods (“items”) and services from the site. You will also find information on orders and returns, your privacy and security on other pages of the site and these pages shall be incorporated into these terms and conditions. If you have any questions, please contact us by using the “contact us” form. In these terms and conditions, “we”, “us”, “our” and nourboutique.co.uk means PRESTIGIOUS AESTHETICS LIMITED.

Set out below are the business terms in which prestigious aesthetics (PRESTIGIOUS AESTHETICS LIMITED) provides a service to its clients.

Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment at prestigious aesthetics.

1. Appointments

  • All aestheticians at prestigious aesthetics are trained and approved in accordance with the company’s treatment protocols and therefore prestigious aesthetics does not guarantee continued treatment with a named aesthetician.

  • Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:

    • Face treatments: All make-up removed prior to treatment

    • Laser hair removal: area shaved 24 hours prior to treatment and free of hair. Hair must not be waxed or plucked prior to laser hair removal.

  • Prestigious aesthetics will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by prestigious aesthetics will be rebooked as soon as convenient for our client.

  • If you are unable to attend your appointment, please contact us at least 72 hours prior to your appointment. Any cancellation within 72 hours of your appointment will result in the loss of the treatment from your value pack or your deposit being redeemed.

  • If you do not attend your appointment, this will result in the loss of your deposit or your treatment being redeemed.

  • Late arrival to your appointment may result in a reduction in your treatment or forfeit of the appointment.

2. Deposits

  • To secure an appointment with prestigious aesthetics, a deposit is required.

  • For a consultation or treatment appointment with a aesthetician, a non refundable deposit of £25/£35 will be charged to your debit or credit card at the time of booking, to secure the appointment. Your deposit will then be redeemed against the value of the treatment, consultation or product fee.

  • Deposits which remain unclaimed within twelve months will be redeemed.

  • No deposit is required when booking a treatment from a pre-paid course.

3. Cancellation Policy

Our cancellation policy is in place to ensure that we are able to maximise our appointment availability. This ensures that we are able to offer a cancelled appointment time to a client who needs it. Should you need to cancel or reschedule we kindly ask that you call email,sms us at least 72 hours before your appointment. Any cancellation within 72 hours will result in your deposit or treatment being redeemed.

  • Payment Protection will be applied automatically upon cancelling the appointment.

Single treatments

We take a non refundable deposit of £25/£35 when booking a single treatment. The deposit can be redeemed against treatment fees. Should you need to cancel or reschedule your appointment, we kindly ask that you email,sms us no less than 72 hours-notice prior to your appointment. Please be aware of our business opening hours when making contact to reschedule or cancel, to ensure you give us the correct notice period. Any cancellation within 72 hours will result in your deposit being redeemed.

Pre-paid value pack or course of treatment
No deposit is required when booking a treatment from a pre-paid course of treatment. Should you need to cancel or reschedule your appointment, we kindly ask that you call or email us no less than 72 hours-notice prior to your appointment. Please be aware of our business opening hours when calling to reschedule or cancel, to ensure you give us the correct notice period. Any cancellation within 72 hours will result in your deposit being redeemed.

4. Pricing and payments

  • Pricing: Consultation and treatment prices may vary, especially during promotional periods. Please refer to pricing on the website or in clinic.

  • Treatment quotations: where a client has been given a quote that is not subject to promotional discounts, this price will be honoured for up to 2 weeks.

  • Card payments: We ask that you make payment via card or contactless payment where possible.

  • 0% finance: we also offer 0% finance to help you spread the cost of treatment. Please speak to your aesthetician for more details.

5. Courses of treatment

  • Payments: All treatments purchased as a course or package must be paid for in full, prior to the first treatment.

  • Package or course expiry: All treatments from a course must be taken within 12 months of the date of purchase; any treatments left unused after 12 months will be automatically redeemed and a new package will need to be purchased.

  • Package refunds: Value packs or courses of treatment are only refundable for medical reasons. Any refund agreed between the client and prestigious aesthetics is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance. The difference will be the refunded amount.

6. Suitability for treatment

  • We will always assess whether treatment is suitable for you, prior to any treatment being carried out.

  • It is the client’s responsibility to ensure that they provide prestigious aesthetics with relevant medical history and medication details prior to each treatment.

  • We cannot treat any clients who are under 18, pregnant or breast-feeding.

7. Liability

  • Prestigious aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

  • Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.

  • For your safety and that of others we ask that you read and adhere to the Safety Charter, in order for your treatment to be carried out.

  • It is the client’s responsibility to ensure that they provide prestigious aesthetics with all relevant medical history and medication details prior to each treatment. Prestigious aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

  • The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, prestigious aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit prestigious aesthetics liability for death or any personal injury resulting from prestigious aesthetics negligence.

8. Your right to complain

  • Prestigious aesthetics endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, prestigious aesthetics will be pleased to help and will support you through the process.

  • The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a email within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.

  • Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.

  • If your complaint is treatment-related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s team, The objective of this is to provide an explanation or a solution to your concerns. Prestigious aesthetics aims to give you a full written response within 20 working days, or where this is not possible, an explanation as to the cause of the delay.

Complaints Procedure

At prestigious aesthetics we pride ourselves in delivering outstanding professional customer service to all of our clients. We treat all of our clients with the utmost care, compassion and respect, however there may be times when the service that you have received does not meet the high standards that we aim to deliver.

Should this happen, the most effective way to resolve any concern is by letting the Clinic Manager or Practitioner know immediately after the service or treatment that you have received. They will listen to your concern and aim to resolve your complaint efficiently and effectively. If you require assistance with making your complaint we will be pleased to help and support you through the process.

It is best to make your complaint as soon as possible, as memories will be fresher and it will be easier to investigate the facts. You should normally make your complaint within six months of the incident you are concerned about. Prestigious aesthetics may be willing to investigate complaints after this time where there is a realistic opportunity of conducting a fair and effective investigation and if you have a good reason as to why you could not act sooner.

We will always aim to resolve your complaint as soon as we receive it however where this is not possible the complaint will be investigated by the Clinic Manager and you will receive an acknowledgment of your complaint within 3 working days. This may be by email, letter or telephone.

The Clinic Manager will provide you with a written response within 20 working days from the acknowledgment of your complaint however If the complaint is of a complicated nature it may take longer to investigate in which case you will be kept informed.

PRESTIGIOUS AESTHETICS LIMITED IS A COMPANY REGISTERED IN ENGLAND AND WALES COMPANY NUMBER: 14748296